Privacy policy

 

Privacy Policy

Last Updated: 26-08-2026

At Leela Objects, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit or make a purchase through www.leelaobjects.com

By using our Website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us as well as certain information that is collected automatically when you use our Website.

1.1 Information you provide

Depending on how you interact with us, we may collect:

Contact information

  • Full name
  • Email address
  • Telephone/mobile number

Delivery information

  • Billing address
  • Shipping address
  • City
  • State
  • PIN/postal code
  • Country

Order information

  • Products purchased
  • Order number
  • Order value
  • Transaction status
  • Delivery and tracking information
  • Information you provide when contacting us about an order

Account information

If you create an account, we may collect:

  • Login credentials
  • Account preferences
  • Saved addresses
  • Other information associated with your account

1.2 Payment information

Payments are generally processed through third-party payment providers.

We may receive information such as:

  • Payment status
  • Transaction reference
  • Payment method
  • Limited transaction details

We generally do not store your complete credit/debit card number, CVV, UPI PIN, banking password, or other sensitive payment credentials on our own systems.

Payment information is handled by the relevant payment gateway in accordance with its own privacy and security practices.

1.3 Information collected automatically

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location information derived from your IP address
  • Pages viewed
  • Products viewed
  • Referring website or source
  • Date and time of visits
  • Website interactions
  • Other technical and usage information

This information helps us understand how visitors use the Website and improve its performance.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

Processing and fulfilling orders

We use your information to:

  • Process purchases;
  • Confirm orders;
  • Process payments through our payment providers;
  • Arrange shipping and delivery;
  • Provide tracking information;
  • Handle returns, refunds, exchanges, and complaints; and
  • Provide customer support.

Operating and improving our Website

We may use information to:

  • Maintain and operate the Website;
  • Improve website functionality;
  • Understand how customers interact with our store;
  • Analyse product and website performance;
  • Detect technical problems; and
  • Improve our products, services, and customer experience.

Communication

We may contact you regarding:

  • Orders;
  • Payments;
  • Shipping;
  • Returns or refunds;
  • Customer service enquiries;
  • Important changes to our Website or policies.

Where permitted by applicable law, we may also send marketing communications about new products, launches, collections, or promotions.

You may unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting us at hello@leelaobjects.com

Fraud prevention and security

We may use information to:

  • Detect suspicious transactions;
  • Prevent fraud;
  • Protect our Website and systems;
  • Investigate misuse; and
  • Enforce our Terms of Service.

Legal and regulatory requirements

We may process and retain information where necessary to:

  • Comply with applicable laws;
  • Respond to lawful requests from government or regulatory authorities;
  • Resolve disputes;
  • Establish or defend legal claims; or
  • Protect our legal rights and interests.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies for purposes including:

Essential cookies

These cookies are necessary for the Website to function properly.

They may help with:

  • Shopping carts;
  • Checkout;
  • Login sessions;
  • Security; and
  • Basic website functionality.

Analytics cookies

These may help us understand:

  • How visitors use the Website;
  • Which pages are visited;
  • Which products receive attention; and
  • How we can improve the Website.

Advertising and marketing cookies

Where enabled, advertising technologies may help us understand whether visitors have interacted with our advertisements and may allow us or advertising partners to display relevant advertisements.

You may be able to control cookies through your browser settings and, where applicable, through cookie-management tools provided on our Website.

Please note that disabling certain cookies may affect Website functionality.

4. Third-Party Services

We use certain third-party companies and service providers to operate our business.

These providers may process personal information on our behalf or receive information necessary to provide their services.

These may include:

Shopify

Our online store is hosted and operated using Shopify.

Shopify may process information relating to your use of our Website, shopping activity, orders, checkout, and other services required to operate our online store.

For more information, please refer to Shopify's privacy policy.

Payment providers

Payments may be processed through third-party payment gateways such as Razorpay, Cashfree Payments

These providers may process payment and transaction information according to their own privacy policies and applicable security requirements.

Shipping and logistics providers

We may share necessary delivery information with courier and logistics providers to fulfil your order.

This may include:

  • Name
  • Shipping address
  • Telephone number
  • Order details
  • Tracking information

Analytics and advertising providers

We may use services such as [GOOGLE ANALYTICS / META PIXEL / OTHER SERVICES, IF USED] to understand Website activity, measure advertising performance, or improve our marketing.

These services may collect information about your device, Website activity, and interactions with advertisements.

Other service providers

We may also use third-party providers for:

  • Website development;
  • Email delivery;
  • Customer support;
  • Cloud storage;
  • Fraud prevention;
  • Marketing; and
  • Business administration.

We seek to work with service providers that have appropriate safeguards for personal information.

5. Sharing of Information

We do not sell your personal information as a standalone product.

We may share information when reasonably necessary to operate our business, including with:

  • Shopify and technology providers;
  • Payment processors;
  • Shipping and logistics companies;
  • Analytics and advertising providers;
  • Professional advisers;
  • Government or regulatory authorities where legally required; and
  • Other service providers working on our behalf.

We only seek to share information that is reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Depending on the circumstances, security measures may include:

  • Secure website connections;
  • Access controls;
  • Password protection;
  • Restricted access to customer information;
  • Use of reputable third-party service providers; and
  • Appropriate technical and organisational safeguards.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders;
  • Providing customer support;
  • Maintaining business and transaction records;
  • Meeting accounting, tax, legal, and regulatory obligations;
  • Resolving disputes; and
  • Preventing fraud or misuse.

When information is no longer reasonably required, we may delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements.

8. Customer Rights and Choices

Subject to applicable law, you may have rights regarding your personal information.

These may include the ability to:

Access information

Request information about the personal data we hold about you.

Request correction

Ask us to correct inaccurate or incomplete personal information.

Request deletion

Request deletion of personal information where retention is no longer necessary or where applicable law permits deletion.

Withdraw consent

Where processing is based on your consent, you may withdraw that consent, subject to applicable legal requirements and any consequences of doing so.

Opt out of marketing

You may unsubscribe from promotional emails or other marketing communications at any time.

Raise a concern

You may contact us if you believe your personal information has been handled improperly.

To exercise an applicable privacy right, contact us at:

[EMAIL ADDRESS]

We may need to verify your identity before responding to certain requests to protect your information from unauthorised access.

We will respond to valid requests within the timeframe required by applicable law.

9. Children's Privacy

Our Website is intended for a general audience and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at hello@leelaobjects.com

10. Third-Party Websites

Our Website may contain links to third-party websites, including social-media platforms, payment providers, courier websites, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

11. International Data Transfers

Some third-party service providers used by us may process or store information outside India.

Where personal information is transferred or processed outside India, we will seek to do so in accordance with applicable Indian law and appropriate contractual, technical, or organisational safeguards where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business;
  • Our Website;
  • Technology;
  • Legal requirements; or
  • Privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Policy.

We encourage you to review this page periodically.

Privacy concerns and complaints

For privacy-related complaints or concerns, please contact:

Grievance / Privacy Contact: Mr. Akshay 

Email: hello@leelaobjects.com

We will review and respond to privacy-related concerns in accordance with applicable law.